Senior Associate Information System Analyst
Sector: Information Technology
Born: Outside Canada
Type: Career Profile
Computer Science, Math
I love it when users thank me for helping them to address their problems. Even when I may not be the one who actually solved the issue, I still assist them in finding the correct resolver group and contact. This saves them a lot of time looking for the correct individual. This career gives me many new challenges every single day as new technologies come out and are installed at the company. I need to always focus on the new developments and keep myself update-to-date with the latest technologies in order to be able to assist users and address their needs.
I did not expect to be doing this kind of job when I was in high school. I was mostly interested in IT systems support. I never thought I would have the opportunity to work on something different that is out of my comfort zone. I started as a tech support co-op student when I was in university and accumulated my work experience from there. I appreciate my previous and current managers who provided a lot of guidance and allowed me to step into this role as I grew and developed.
Do not stay in your comfort zone, try to explore different areas that you may not be good at; this will help you grow in your career.
I enjoy watching reality shows, Asian dramas and movies with my wife. I also like to play with my lovely Pomeranian. I love playing escape rooms and listening to music. Sometimes I will do a 30-minute run on a treadmill to keep myself healthy.
I do many different things during the day. As staff put in requests for support, I monitor to make sure tasks are being performed properly and the clients are satisfied. I manage the local support technicians to make sure they are effective and efficient. I provide feedback on any actions taken on the IT support side. I participate in major incidents and problem investigations for any site issues. I make sure the services for the site are working as expected.
I hold regular meetings with local leaders and teams on current and upcoming IT projects and initiatives. I also-provide training on different IT related services for users with whom I work as part of a team. We also hold meetings with analysts from other Amgen sites and provide updates on any new activities and issues.
When I was
- Computer Science
- Enjoyed doing things on my own
- Played on a sports team
- Played video games
- Felt great satisfaction in getting good grades