Marieve Lavigne

A lot of what I do is about developing partnerships/relationships with clients. I visit and work closely with our clients and partners to diagnose needs or problems to be solved. I help them analyze the situation and agree on targeted results. Some common issues I work on are how to increase sales when a group is underperforming, and how to work with the privacy legislation to reach employees and members of different associations and workplace. I take the human way of resolving problems. I ask as many questions as I can and try to make an informed decision. I research what has been done and what are the known results.

I work with our marketing team to make decisions on marketing plans to attract additional customers. I try to use and offer as many options as possible and choose the one that functions for a specific group. Most of my colleagues are located in Toronto. We have monthly video conferences and sometimes have teleconferences. The support that I have is huge from our marketing team. My manager is involved and supportive. I work with actuaries, analysts, insurance agents and claims adjustors. Team work is spectacular. I mostly interact with them via emails or phone calls. I am the only French speaking account manager on my team so our discussions are in English.

I use math and charts, visual presentation, technology, power point presentations, to communicate with our partners. No specialized equipment else than electronic flood detectors. I took business courses and I believe that you can apply it in many industries.